The Architect
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Support desk

Full template for support and help, by Synch. Number 4, version 1.

FAQ and service status, a help desk, bug reports and feature requests, a priority channel for customers, and escalations for staff.

No ratings yet. Used by 5 servers. Tags: support, helpdesk, customers.

9 roles · 3 staff roles · 12 channels · VIP area · small size. In Discord: /setup listing:4

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Roles

  • Owner
  • Support Lead Admin
  • Helper Mod
  • Customer VIP / Level
  • Member
  • Bot · Moderation Bot: Moderation
  • Bot · Community Bot: Community
  • Bot · Utility Bot: Utility
  • Bot · Dormant Bot: Dormant

Categories and channels

Start here

  • #verify Verification
  • #rules Read-only (rules, FAQ, info), readable before verifying
  • #announcements Announcements
  • #faq Read-only (rules, FAQ, info), readable before verifying
  • #status Read-only (rules, FAQ, info), readable before verifying

Help

  • #help-desk Chat
  • #bug-reports Chat
  • #feature-requests Chat

Customers

  • #priority-support VIP / level-locked

Staff

  • #staff-chat Staff only
  • #escalations Staff only
  • #mod-log Logs

Versions